UK returns

If you change your mind about a standard cable, connector or accessory bought from gothicaudio.com, let us know within 30 days of delivery. You then have 14 days from the date you tell us to send the item back. This includes hand-built cables ordered in our standard catalogue lengths and connector options.

How to return an item

Email us at sales@gothicaudio.com to tell us you wish to return your order. Please include your order number and the item you’re returning. You don’t need to give a reason for a change-of-mind return.

Send your return to:

Gothic Audio
1b Heyes Lane
Timperley, Altrincham
WA15 6EF

Please pack the item securely and keep your proof of postage.

You pay the return postage if you change your mind. If your item is faulty, arrives damaged or differs from what you ordered, contact us so we can arrange a return at our expense.

Condition of returned items

You can open the packaging and inspect the item as you would in a shop. If handling beyond what is needed to inspect the item reduces its value, we may make a deduction where the law allows. We charge no restocking fee.

Refunds

We issue refunds to your original payment method within 14 days of receiving the item back or receiving proof that you sent it, whichever comes first. If you cancel your entire order under your statutory cancellation rights, we also refund the cost of our least expensive standard delivery option.

Bespoke orders

Change-of-mind returns are excluded for cables made to your individual specifications or clearly personalised. Your statutory rights still apply, including if a bespoke item is faulty or differs from what you ordered.

This policy does not affect your statutory rights.